Study on Impact of Service Quality on Customer in Telecom Industry
Study on Impact of Service Quality on Customer in Telecom Industry Abstract Along with globalization, new technologies are being introduced to the mobile telecommunications industry in order to improve service quality, which is important in attracting and retaining rational customers. There is empirical evidence of a link between service quality and customer satisfaction in Sri Lanka's mobile telecommunications industry. However, researchers discovered that measures of service quality differed from one country to the next. As a result, there is a need to investigate the impact of service quality on customer satisfaction in the Sri Lankan mobile telecommunications industry in order to improve customer satisfaction. For More Details About Study on Impact of Service Quality on Customer in Telecom Industry Please Visit Our Website https://mbareportsguru.com/study-on-impact-of-service-quality-on-customer-in-telecom-industry/ Or call us +91 9481545735 Introduction Serv...