After Sale Services of Automobile Industry
After Sale Services of Automobile Industry Abstract Customer satisfaction and word-of-mouth (WOM) in the automotive industry will be examined in this study. The after-sales service experience quality was examined in relation to satisfaction and word-of-mouth (WOM) based on the additional marketing mix elements required for service marketing (people, process, and physical evidence). Survey of 210 Automotive Industry Customers In order to evaluate their after-sales service experience with authorized dealers, respondents were asked to rate a number of different factors. In order to analyze the data, a linear regression model was used in conjunction with R software. For More Details About After Sale Services of Automobile Industry Please Visit Our Website https://mbareportsguru.com/after-sale-services-of-automobile-industry/ Or call us +91 9481545735 Introduction In the automotive industry, products are becoming more of an enabler for establishing relationships with custom...