Analysis of Total Quality Management Implementation in an Organization
Analysis of Total Quality Management Implementation in an Organization Abstract This article aims to discover TQM techniques in two distinct industries and analyses the differences between them by examining their similarities in terms of implementation in both industries. The approach used was a comprehensive review of the literature on TQM practises in the manufacturing and service industries. There were a total of 30 published research papers (15 on TQM practises in the manufacturing sectors and 15 on TQM practises in the service industries) that focused on TQM concepts and practises utilised by them. There was no significant difference in the level of most TQM practises, and the same set of recognised TQM practises exists and is relevant to both sectors, with a few exceptions that were discovered and reported in this research. The findings may help service managers and quality practitioners who want to adopt TQM. At the conclusion, several management implications and the study's...