MBA Reports Guru

 Opportunities and Shortcomings in Customer Service in Indian Service Sector Abstract As the world of business has changed dramatically over the past 50 years, service companies are increasingly fueling the global economy. Previously, the company narrative ended with the production and sale of a product. However, in the current and altered market environment, competition has tightened even more, and businesses now feel that creating more innovative and creative methods to acquire market share would put them in a better and more competitive position. Companies are increasingly attempting to establish a reputation for greater performance in terms of on-time delivery, better and faster response to inquiries, and faster complaint resolution. The phrase "services" has now become the new catchphrase. One of the areas on which businesses have placed a lot of focus is the services that go along with their product offers, on the other hand, are not restricted to service sectors; they ...

Short Term and Long Term Strategies Used in E-Commerce  Abstract Practically, e-commerce in India began to acquire popularity as the number of internet users and smart phone sales increased. However, although e-commerce has grown in popularity among approximately 30% of the population residing in cities over the years, sales via e-commerce have not increased at a quicker rate owing to a lack of product diversity and uniformity. Because of the restricted variety and to reassure consumers that their purchases are cost-effective, only branded goods are on sale, with the caveat that e-commerce guarantees after-sale service and product quality. Financial literacy, quality of living, type of habitation, payment method (digital vs. cash) and, most significantly, up-scaling of manufacturing businesses are all variables that influence e-commerce development. Daily used goods seem to be the least popular in the e-commerce mode, with only the most branded and personalised products with unifor...