Evaluation of Quality of Change in Company

Evaluation of Quality of Change in Company


Abstract

In order to meet the needs of their internal and external (customer and rival market) contexts, companies must modify the quality management elements of processes and products on a regular basis. Quality management improvements in the context of this research include tools, programmes, techniques, standards, and processes that may be implemented. The goal of this research is to assist senior management in identifying different kinds of change and, as a result, determining how it should be handled properly inside an organisation.

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Introduction

Companies are inherently in a state of flux these days, since they must function in a fully multicultural environment where change is continuous. These changes include anything from demographic shifts to labour outsourcing. Because technology is continuously developing, it plays a part in this process as well (Judge & Robbins, 2009). As a result, businesses must be adaptable to change, either proactively – by generating chances for themselves – or reactively – by seizing possibilities. A basic knowledge of the kind of change in quality management allows the manager to more efficiently allocate programmes, methods, and tools to guarantee the organization's short-term success.

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Conclusion

The main contributions of this paper are I to fill a gap in the literature regarding the lack of alignment between the areas of Change Management and Quality Management; (ii) to propose the use of an intermediate change for change classification; and (iii) to demonstrate the possibility of understanding the type of change that a company will implement through a quantitative and structured approach, using a change matrix. This model is useful in the area of quality management, and it will assist organisational managers in dealing with change effectively and efficiently.

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