A Study on Market Feasibility of International Long Distance Calls

A Study on Market Feasibility of International Long Distance Calls

Introduction

The feasibility study's primary goal is to assist prospective entrepreneurs in identifying projects for investment. The project pre-feasibility study may serve as the foundation for a significant investment decision, and to that end, it includes different areas of project idea creation, start-up, production, marketing, financing, and company management. The paper also includes sect oral information, a synopsis of government policies, and an overview of the worldwide situation, all of which have an impact on the project.

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This feasibility is for an Inbound Call and Support Center, which is a rising area of the IT industry. Before reading the whole text, consider the following essential elements, which serve as the foundation for every investment choice.


Definition of Call Center:

“A call centre is a physical location devoted to serving and engaging with clients or prospective consumers.” It is made up of agents whose only purpose is to manage incoming and outgoing traffic through the telephone and other more advanced channels.”

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Call centres rely on telephony-based technology that collects incoming calls, distributes them among a group of customer service agents (CSRs), and queues the calls as needed. Call centres may be reached by dialling 0800 free phone numbers. Typical services include airline booking/confirmation, customer service, banking, hotels, bookings, medical prescription inputs, insurance claims, and data entry, among others.


Proposed Legal Status for a Business

An business may be a sole proprietorship or a partnership, and it can also be registered under company law with Pakistan's Securities and Exchange Commission. The selection is entirely dependent on the entrepreneur's preference. A sole proprietorship or partnership is suggested based on the size of the contact centre described in this study.

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