A Study to Identify the Std Usage by Airtel Customers in STATE
A Study to Identify the Std Usage by Airtel Customers in STATE
Abstract
Customer satisfaction is measured by the number of repeat customers who are satisfied with a company's goods or services. In this study, Airtel and Vodafone are compared in terms of their services. This research is based on descriptive research. Users of Airtel and Vodafone services in Avadi make up the sample. Users of Airtel and Vodafone in Avadi were randomly selected for this study (50-person sample size).
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Introduction
Customer satisfaction is measured by the number of repeat customers. Surveying customers to find out if they are happy or satisfied with the products or services received from a company. He or she may conduct it in person, over the telephone (with or without the use of a headset), via email or the internet, or on paper. To improve customer satisfaction, business operations are evaluated based on the responses of customers.
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Conclusion
Airtel and Vodafone's customer satisfaction levels were compared in Avadi, Chennai, and it was found that variables such as age, gender, etc. had little impact on customer satisfaction. Regarding each of the factors, most customers were satisfied with Airtel and Vodafone, according to the research results. This study also shows that Vodafone's customers are more satisfied than Airtel's.
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