Analysis of Customer Relationship Management on Deposit Account

 Analysis of Customer Relationship Management on Deposit Account


Abstract

There is a major transformation occurring in retail financial services in all markets including emerging markets as a result of change, deregulation, and increased customer sophistication. Achieving a sustainable competitive advantage in the marketplace requires excellent customer service and relationship management. CRM and Business Performance in Nigerian Money Deposit Banks is the subject of this research. Our primary data collection instrument was a structured questionnaire distributed to ten functional and registered money deposit banks in the south-south region of Nigeria.

For More Details About Analysis of Customer Relationship Management on Deposit Account

 Please Visit Our Website


Or call us +91 9481545735

Introduction

In recent years, practitioners and academics have become increasingly interested in customer relationship management (CRM). Numerous companies are implementing customer-centric strategies, programmers and tools to improve their customer relationship management processes in order to increase efficiency and effectiveness. Customer knowledge must be comprehensive and integrated if they are to develop close working relationships with their customers.

Marketing, sales, and customer service functions in organizations are becoming more integrated due to the advent of new channels and technologies. CMR is an enterprise approach to developing full knowledge of customer behavior for practitioners (Coltman 2006). Currently, marketing scholars are studying the nature and scope of CRM and developing conceptualizations of its value and process.

For More Details About Analysis of Customer Relationship Management on Deposit Account

 Please Visit Our Website


Or call us +91 9481545735

Conclusion

Increasing competition and a climate of constant change are a result of economic globalization, making it more important than ever to win and retain customers. Banks have come to realize that CRM is a critical component of their success. Customer relationship management and business performance have been examined in this article, as well as the relationship between them. Our conclusions are based on our previous discussion of the observed findings: there is a significant correlation between customer relationship management and business performance of retail banks in the south-south zone of Nigeria; customer identification has the greatest impact on MP.

For More Details About Analysis of Customer Relationship Management on Deposit Account

 Please Visit Our Website


Or call us +91 9481545735

Comments

Post a Comment

Popular posts from this blog

Concept of Call Center as a BPO Process - an Overview

Concept of Call Center as a BPO Process - an Overview INTRODUCTION If your company lacks the capacity to handle all incoming and outgoing calls, it may be time to hire a BPO contact center. Not every business has the personnel, equipment, and expertise necessary to fulfil their customers' contact center service requirements. According to The Zen desk Customer Experience Trends Report 2020, 51 percent of customers anticipate a response in less than five minutes when they contact a business. Meeting this expectation, however, may not always be feasible for a small e-commerce team. That is where a call center for business process outsourcing (BPO) comes in. The act of outsourcing any element of your company's operations to a third-party vendor or service provider is known as business process outsourcing. A business process outsourcing (BPO) call center is a group of outsourced agents that handle incoming and outgoing client calls for other companies. If your company lacks the capa...
Read more

MBA Marketing - Entry Strategy of a New Wine Company in Indian Market

 MBA Marketing - Entry Strategy of a New Wine Company in Indian Market Abstract Let me share with you, in my new role as editor-in-chief of WEP Journal, some of my early experiences. It is my intention to focus on certain significant data and to highlight a few topics that have inspired the authors of the published papers more than others, as they reflect current wine industry concerns. For More Details About    MBA Marketing - Entry Strategy of a New Wine Company in Indian  Market  Please Visit Our Website https://mbareportsguru.com/mba-marketing-entry-strategy-of-a-new-wine-company-in-indian-market/   Or call us +91 9481545735 Introduction Seven issues have been published during this time (including the most recent issue in which this editorial appears), totaling 67 articles out of more than 100 articles submitted to the Editorial Office. Approximately 150 reviewers have been involved in the process over the years, performing thorough and meticulous revie...
Read more

Brand Differentiation Strategies Adopted in Companies.

 Brand Differentiation Strategies Adopted in Companies Abstract  It examines the relationship between differentiation strategy, market competition and profit management. Research on real earnings management was conducted. using to manipulate earnings by many companies We put on a show for each manufacturing sub-sectors, and with ten companies to measure the abnormal. the management of real profits Using 65 manufacturing techniques indonesian companies listed on the Indonesian Stock Exchange between 2011 and 2015, investigate our research questions using regression analyses Our According to the results, firms that use differentiation strategies are less successful than those that don't Real earnings management is likely to be employed. Furthermore, the interaction of two or more entities. For More Details About  MBA Marketing - Study of Cleave Global E – Services Ltd   Please Visit Our Website https://mbareportsguru.com/bra...
Read more