BPO E-Enabled Services in India the BPO Industry
BPO E-Enabled Services in India the BPO Industry
Introduction
Like the Indian society, which is characterized by extreme inequalities in development, employment and work relations in India are complex. This chapter focuses on the IT/Its/BPO sector, which is heavily involved in the current phase of globalization. Acronym for the information technology, information technology-enabled services, and business process outsourcing sectors. This sector is currently driving the Indian economy and attracting international attention.
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Moncheites in India, it is said that India largely missed out on industrial revolution's opportunities and benefits IT revolution is seen as a way to remedy this in the context of a growing knowledge economy, however. Before the 2004 parliamentary elections, governments placed a high priority on attracting both foreign and domestic IT/ITeS and BPO investment. Indian knowledge-based industries have risen to prominence in recent years, and they are central to the globalization processes that are so hotly debated. Therefore, the chapter's focus is on emerging employment relationships in IT/ITeS/BPO.
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In the 21st century, both manufacturing and service industries are undergoing rapid transformations. As of the turn of the century, the majority of blue-collar and white-collar work was performed within developed economies and within the company itself. Similarly, falling transportation costs have enabled the globalization process to separate the geography of industrial production and consumption, with countries, such as China, emerging as new manufacturing leaders (Edwards, 2004).
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