Factors Affecting the Authenticity in an Ethnic Themed Restaurant
Factors Affecting the Authenticity in an Ethnic Themed Restaurant
Abstract
They serve food and culture that are readily available in the local market, which is why ethnic restaurants are so popular. As food is transported from one location to another it can be difficult to maintain the authenticity of the food. Their native cuisine's exact ingredients or cooking methods may not be applicable to Hong Kong.
Multisensory elements in Southeast Asian ethnic restaurants and Generation Y's emotional response will be examined in this study. As part of a survey using the convenience sampling method, experimental psychologist Charles Spence's modified framework for multisensory shopping behavior was studied. The campus and other universities in Hong Kong collected 193 usable responses.
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Introduction
Ethnic restaurants are more than just food establishments; they are also cultural ambassadors for other countries' food and culture (Wood and Munoz, 2007). Korean, Japanese, Vietnamese, Thai, Italian, and French cuisine are the six main ethnic cuisines found in Hong Kong (Hong Kong Census and Statistics Department, 2009).
As a result, these cuisines have a difficult time reproducing the exact ingredients and cooking methods used in their home countries (Brown, Edwards, and Hartwell, 2010) For example, if they want to attract the Millennials, who are very different from Baby Boomers and generation X, they may need to use different cues to enhance the authenticity of the ethnic service delivery.
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Conclusion
It was found that customers' emotional responses to and perceptions of authenticity were affected by sensory cues (visual, taste, and aroma). It was Hong Kong's Generation Y that was studied. Previous research in Western Australia looked at the impact of food-related attributes on customers' perceived authenticity and emotional response (Kim, Youn, & Rao, 2016). In addition, some researchers in the United States have acknowledged the emotional impact of ethnic atmosphere on diners (Jang, Liu, & Namkung, 2011). A multisensory framework is rarely used to study patrons' affective and cognitive responses in ethnic restaurants, particularly in Hong Kong.
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